Price Comparison Website

Design Lead

I have lead the design of this major price comparison responsive website from its inception to its first release and beyond into the current cycle of continuous delivery. It is an online switching service for broadband, home phone and TV services. I began by forming a new team in order to conduct a 4 month CX research programme that informed our entire design process and lead to the design and launch of the MVP. I devised a design thinking strategy to act as a blueprint for the company which is now being used across the entire Dixons Carphone landscape in the design of all current and future products.

I progressed the project with the following phases of service design thinking:

  1. user research
  2. persona development
  3. empathy mapping
  4. feature development
  5. journey & site mapping
  6. low fidelity wireframing
  7. high fidelity prototyping
  8. ongoing user-testing

Persona development

Empathy mapping

Sitemaps

Prototyping feature sets

The product also required its own brand identity which I designed once the UI had evolved organically to a level of maturity. In addition to the product itself, the breadth of my work on this project encompassed the following: UI style guide, logo, website, brochure, business cards and even an expo stand.

UI kit